WYLD Support Contacts



Jump to: System Status Information  |  After Hours Support Information

WYLD Support Team Contact Information
HELP DESK
1-800-264-1281
support@wyldnetwork.org

New! Use the Support Portal
  • All WYLD Support team members can be reached at 1-800-264-1281. Press the number 2 to connect to the WYLD Help Desk.
    *Due to increased teleworking schedules during the pandemic, email is the recommended method of contacting any WYLD Office staff.
  • WYLD announcements and system news are sent to the wyldnews@wyldnetwork.org distribution list whenever possible.
Desiree Saunders
WYLD Program Manager
(307) 777-6258
desiree.saunders@wyo.gov		 Generally responsible for coordinating planning for WYLD, liaison with member libraries and vendors. Communication between WYLD office and member libraries. Research and negotiations with vendors for new WYLD services, products, and telecommunications options.
Katie Rahman
Systems Librarian
(307) 777-5912
katie.rahman@wyo.gov		 Generally responsible for support of BLUEcloud Analytics, SirsiDynix Workflows, Circulation, Acquisitions, and other modules. Assists with WYLDcat Mobile customization and database authentication issues. Provides training and creates documentation for Circulation, Acquisitions, BLUEcloud Analytics, and WYLDcat Mobile.
Marc Stratton
Systems Manager
(307) 777-6294
marc.stratton@wyo.gov		 Generally responsible for the ongoing operation and management of the WYLD system and optimizing standard software to best meet the needs of the multi-type library consortium. Evaluates system upgrades and new products, coordinates integration of the ILS with related products, and creates custom reports. Manages customizations to the public access catalog, and consults with libraries on special projects related to circulation, reports, and the public catalog.
Bobbi Thorpe
Bibliographic Services Librarian
(307) 777-3668
bobbi.thorpe@wyo.gov		 Generally responsible for database maintenance, cataloging guidelines, operations, training in cataloging and serials, and in planning for the addition of new records to the database.
AFTER HOURS
(307) 222-9453		 Library Staff only – please do not give this number to your patrons.

WYLD System Status
In the event that WYLD functions or WYLD connectivity go down at your library (Mon-Fri 8-5), the first step is to telephone the WYLD Help Desk using the 800 number:

  • 1-800-264-1281
  • then “2” for the WYLD Help Desk

A WYLD Support Team staff person may answer your call or a message will be available giving the status of the system. We will give the nature of the problem and anticipated time of repair. If the problem you’re experiencing isn’t reflected on the Help Desk Line and it’s after hours, please call the After Hours Support Number at (307) 222-9453. Please call this number ONLY for problems affecting your public service.

After Hours Support Information
To contact a WYLD Support team member after 5:00 pm and on weekends for emergency support, call (307) 222-9453. If the number isn’t answered, please leave a voicemail with details about your issue and the staff person on call will respond as soon as possible. You may also send a text message to the after hours number.

These are the kinds of problems considered valid for after hours calls:

  • Cannot connect to WORKFLOWS;
  • Cannot access WYLDCAT;
  • Cannot access resources on GoWYLD.net.