Jump to: System Status Information | After Hours Support Information
WYLD Support Team Contact Information |
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HELP DESK 1-800-264-1281 support@wyldnetwork.org |
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Desiree Saunders WYLD Program Manager (307) 777-6258 desiree.saunders@wyo.gov |
Generally responsible for coordinating planning for WYLD, liaison with member libraries and vendors. Communication between WYLD office and member libraries. Research and negotiations with vendors for new WYLD services, products, and telecommunications options. |
Katie Rahman Systems Librarian (307) 777-5912 katie.rahman@wyo.gov |
Generally responsible for support of BLUEcloud Analytics, SirsiDynix Workflows, Circulation, Acquisitions, and other modules. Assists with WYLDcat Mobile customization and database authentication issues. Provides training and creates documentation for Circulation, Acquisitions, BLUEcloud Analytics, and WYLDcat Mobile. |
Marc Stratton Systems Manager (307) 777-6294 marc.stratton@wyo.gov |
Generally responsible for the ongoing operation and management of the WYLD system and optimizing standard software to best meet the needs of the multi-type library consortium. Evaluates system upgrades and new products, coordinates integration of the ILS with related products, and creates custom reports. Manages customizations to the public access catalog, and consults with libraries on special projects related to circulation, reports, and the public catalog. |
Bobbi Thorpe Bibliographic Services Librarian (307) 777-3668 bobbi.thorpe@wyo.gov |
Generally responsible for database maintenance, cataloging guidelines, operations, training in cataloging and serials, and in planning for the addition of new records to the database. |
AFTER HOURS (307) 222-9453 |
Library Staff only – please do not give this number to your patrons. |