WYLD Support Team Contact Information
WYLD Program Manager
|Generally responsible for coordinating planning for WYLD, liaison with member libraries and vendors. Communication between WYLD office and member libraries. Research and negotiations with vendors for new WYLD services, products, and telecommunications options.|
|Generally responsible for support of SirsiDynix Workflows, Circulation, Acquisitions, and other modules. Assists with Enterprise customization, reports, and technical documentation.|
|Generally responsible for ongoing operation of WYLD system, set-up of system hardware and software processing and database file management. Liaison with telecommunications division on ongoing projects. Tests new hardware configurations and software upgrades. Assists local sites with equipment setup.|
Bibliographic Services Librarian
|Generally responsible for database maintenance, cataloging guidelines, operations, training in cataloging and serials, and in planning for the addition of new records to the database.|
|Library Staff only – please do not give this number to your patrons.|
|In the event that WYLD functions or WYLD connectivity go down at your library (Mon-Fri 8-5), the first step is to telephone the WYLD Help Desk using the 800 number:
A WYLD Support Team staff person may answer your call or a message will be available giving the status of the system. We will give the nature of the problem and anticipated time of repair. If the problem you’re experiencing isn’t reflected on the Help Desk Line and it’s after hours, please call the After Hours Support Number at (307) 222-9453. Please call this number ONLY for problems affecting your public service.
|To contact a WYLD Support team member after 5:00 pm and on weekends for emergency support, call (307) 222-9453. If the number isn’t answered, please leave a voicemail with details about your issue and the staff person on call will respond as soon as possible. You may also send a text message to the after hours number.
These are the kinds of problems considered valid for after hours calls: