In addition to the live webinars in our training calendar, each month we try to pick some videos out there that you can watch “At Your Leisure.” These on-demand offerings caught our attention for December.
Conducting the Reference Interview: How to Ask Better Questions to Make Customers Happy (Colorado State Library)
Have customers ever asked you general or ambiguous questions like these? How do we connect customers with exactly what they need when the way they ask for something is open to many interpretations? Enter… the reference interview! The purpose of a reference interview is to find out what a customer wants so library staff can match the information need with the library’s resources. Join us as we break down the process into simple steps and discuss solutions to common problems. Participants will leave with a 6-step tool kit to asking better questions so customers leave happy. This class is intended to give an introduction and basic overview of the reference interview. The class is aimed at front-line staff and librarians who want a refresher.
Consumer Health Complete (EBSCO)
Learn how Consumer Health Complete provides convenient access to easily understandable health and medical information.
Evaluation: The Key to Maximizing the Success of Library Programs (Infopeople)
Every week, your library offers multiple programs to serve residents in your community. Your attendance numbers are high, and participants give you positive feedback about the programs. But how do you know if these programs are effective, whether they’re meeting the needs of your community, or how they could be improved?
Using Video Storytelling to Get Political (EveryLibrary Institute)
Your ability to tell the stories of your library and its value is more important than ever. Video is the best way to share the impact on your community… and yet, video can be incredibly challenging and/or overly expensive to make. That’s about to change! Kyle Shannon, the inventor and CEO of Storyvine, a Guided Video platform will share his ideas on how you can create incredible video without breaking the bank, including how Storyvine creates video “Automagically.”