https://www.slideshare.net/svmark/customer-service-in-the-library-really

Our customers (patrons) are our bread and butter! This presentation at the 2018 Wyoming Library Association conference examined customer service with respect to both diversity and generations in public and school library settings. Presenters Richard Landreth and Anna Street have shared their slides for those who missed it or those who wanted a refresher of what they learned at the conference.