In addition to the live webinars in our training calendar, each month we try to pick some videos out there that you can watch “At Your Leisure.” These on-demand offerings caught our attention for September.
ACRL Presents: Creating Welcoming Spaces in Academic Libraries (Association of College and Research Libraries)
Members of ACRL’s New Roles and Changing Landscapes Committee and invited panelists discuss strategies and assessment techniques for making your library welcoming to all users.
Customer service: From transactions to transformations (Colorado State Library)
Libraries and library staff have had to continuously adapt over the last two plus years while continuing to provide the services their customers needed. In this session, we will discuss all of the different ways we interact with our patrons, learn about a transformation model and how it applies to customer service, and brainstorm what we intentionally want to carry forward.